Support
Write to lapis@ekinbariscakir.com. Include your install ID (Lapis → Settings, at the bottom, "Copy") so we can find your install; there are no accounts. We reply within a few days.
Subscription
- Restore purchases: Settings → Restore purchases. Use the same Apple ID you bought Pro with.
- Cancel or change your plan: Settings → Manage subscription, or iPhone Settings → your name → Subscriptions. Apple handles billing, renewals and refunds; refunds are requested at reportaproblem.apple.com.
- Free trial: the yearly plan's 7-day trial includes 1 Photo Guide. Cancel at least 24 hours before it ends and you won't be charged.
Photo Guide
- Each month comes with a set number of Photo Guides. One that fails before any step is made, or is refused by the safety filters, doesn't count.
- If a Photo Guide stops halfway, open it again: it continues from the last step while it is fresh (2 days).
- We don't keep the steps; they're saved on your phone. Deleting the app deletes them.
Your data
- Usage statistics and crash reports: only with your permission, asked separately. Settings → Usage statistics and Settings → Crash reports turn each one on or off at any time.
- Photo Guide AI permission: Settings → Photo Guide AI permission. When it's off, Photo Guide asks again before sending a photo.
- Delete my data: Settings → Delete my data deletes the usage statistics and crash reports sent from your phone, and the app continues under a new analytics ID. If deletion keeps failing, it offers to email us your analytics ID instead.
- Anything else: email us with your install ID. See the Privacy Policy.